Privacy and Data Collection Policy
I-Sourcing
Effective Date: April 2025

At I-Sourcing, we are committed to protecting the privacy, confidentiality, and security of the personal and business data entrusted to us by our clients, partners, and website visitors. This Privacy and Data Collection Policy, in lieu with Privacy and Personal Information Protection Act 1998, outlines how we collect, use, disclose, and safeguard information in the course of providing our outsourcing services.

1. Scope

This policy applies to all personal and business information collected by I-Sourcing through our website, during business operations, and in the delivery of services including but not limited to customer support, IT services, back-office processing, data entry, and other outsourcing functions.

2. Information We Collect

We may collect the following categories of information:

a. Client Information

• Business name and contact details

• Employee or representative names, job titles, and email addresses

• Project-related documents, instructions, and data sets

• Payment and billing information
  
  

b. Personal Data

• Name, address, email, phone number

• Login credentials (for systems we manage or access)

• Identity verification details (when required)
  
  

c. Website Visitors

• IP addresses, browser type, device information

• Site usage data (e.g., page visits, clicks, time on site)

• Cookies and similar tracking technologies (see Section 7)

3. How We Use the Information

We use the information we collect to:

• Deliver and manage outsourcing services

• Communicate with clients and service users

• Ensure compliance with contractual and legal obligations

• Improve our services, internal processes, and customer experience

• Protect against fraud, unauthorized access, or other illegal activities
  
  

4. Legal Basis for Processing

We process personal and business data based on one or more of the following legal grounds:

• The performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent (where required)
  
  

5. Data Sharing and Disclosure

We do not sell, rent, or trade personal data to third parties. We may share data only in the following cases:

• With trusted subcontractors and service providers under confidentiality agreements

• When required by law, legal process, or regulatory authority

• To protect our rights, safety, or property, or those of others

6. Data Security

We implement appropriate technical and organizational measures to secure personal and business data, including:

• Data encryption in transit and at rest

• Secure access controls and authentication

• Regular audits and vulnerability assessments

• Employee training on data protection and confidentiality
  
  

7. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

• Analyze traffic and usage patterns

• Improve user experience and performance

• Remember preferences or session details
  
  

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain data only as long as necessary for the purposes outlined above, or as required by law or contractual obligation. After this period, data is securely deleted or anonymized.

9. International Data Transfers

If we process data in countries outside your jurisdiction, we ensure adequate protection through:

• Standard contractual clauses (SCCs)

• Binding corporate rules or other legally recognized mechanisms
  
  

10. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Object to or restrict certain processing activities

• Withdraw consent (if processing is based on consent)

• Lodge a complaint with a data protection authority

• To exercise these rights, please contact us 

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated revision date.

12. Contact Us

If you have questions about this policy or our data practices, please contact:

I-Sourcing
Email: admin@i-sourcing.au
Mobile: +61426653158